HP Jobs in USA - Exchange Helpdesk Data Center

Job Title: Exchange Helpdesk Data Center Southern Virginia-692368
Description


Under direct supervision, this candidate would be responsible for:

Exchange 2007-2010 experience supporting over 10k mailboxes.

·         Exchange account administration skills
o   Mailbox creation
o   Mailbox deletion
·         Enterprise Vault Version 8 and 9 account administration skills
·         Active Directory account administration skills
o   Account creation
o   Account deletion
·         BES account administration skills
o   Mailbox creation
o   Mailbox deletion
·         Demonstrate level 1 MS Exchange troubleshooting skills
·         Excellent client facing communication skills
·         Team oriented
·         Flexible work hours

Certifications are a plus.

This person will interface with necessary customers and/or business support groups and escalate issues to the appropriate support groups. This person may perform network and/or system emergency corrective and preventative maintenance based upon leadership direction.

Essential Functions
Interacts with all levels of management and the customer to ensure the assigned
activities/deliverables are successfully completed.  Keeps all parties informed of the current state of the assigned activities/deliverables, as required

Qualifications

Experience with HP standard Service Delivery processes and tools; ability to work with the delivery team and the ITIL Implementation Lead to develop Service Delivery  processes and documentation; ability to customize HP standard processes as necessary to address requirements in this client dedicated non-leveraged account.

Clearance  Requirement:       U.S. Citizen; Capable of Obtaining a Security Clearance
Degree:                                   Bachelor's Degree preferred or 2-5 Years Equivalent Experience
Experience:                             1 - 3 years preferred.  ITIL v2 or v3 knowledge preferred
Process experience and Service Delivery leadership a plus
Schedule:                                M - F, 6 AM to 10 PM (9 hour shifts including 1 hour for lunch)
Travel:                                     Minimal, if any
Location:                                 DC2

Job - Information Technology
Primary Location - United States-Virginia - Clarksville
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - No
To Apply:
https://hp.taleo.net/careersection/2/jobsearch.ftl