Technical Services Manager (Vienna, VA)

We have an immediate opportunity for a Technical Services Manager to join our team in the Washington, DC metro area. The Technical Services Manager will be responsible for working with clients, vendors, contractors and employees.

The Technical Services Manager will:

- Support, service and manage mid- to enterprise-level customer relationships
- Troubleshoot customer issues and support our software solutions in a wide array of configurations and customer environments
- Effectively communicate technical requirements between customers and our Technical Services Team
- Partner with customers to optimize and expand their use of the software
- Continually seek opportunities to increase customer satisfaction and strengthen relationships
- Develop customer support materials and processes as needed
- Build and maintain a knowledge base for use both internally and by customers
- Provide end-user training as needed via phone/web

Organizational & Communication Skills

- Excellent written and verbal communication skills are critical
- Strong organization and planning skills
- Ability to quickly and accurately respond to detailed customer requests
- Ability to multitask and meet specific goals set by management

Technical Skills

- Basic familiarity with HTML programming, i.e. email templates and CSS is strongly preferred, but not required
- Email marketing industry experience is strongly preferred, but not required

Experience/Education:

- 4 year college degree in an IT related field, with a minimum of 2 years of IT related work experience OR MBA

For consideration, please respond with your resume and compensation requirements. You must live in the Washington, DC area and be able to legally work in the United States.